Legal
Privacy policy
Last updated: November 12, 2024
1. Introduction
CollectRefund (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number, mailing address)
- Government-issued identification documents required for unclaimed property recovery
- Financial information necessary to process and remit recovered funds
- Communications you send to us
- Information about your unclaimed property claims
3. How We Use Your Information
We use the information we collect to:
- Process and manage your unclaimed property recovery claims
- Verify your identity and eligibility for recovered property
- Communicate with you about your claims and our services
- Comply with legal obligations and government reporting requirements
- Improve our services and website functionality
- Send you updates, newsletters, and marketing communications (with your consent)
4. Information Sharing and Disclosure
We may share your information with:
- State and federal agencies holding unclaimed property
- Legal and financial professionals assisting with your claim
- Service providers who assist in our operations (under strict confidentiality agreements)
- Law enforcement or government agencies when required by law
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission and storage
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection and confidentiality
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing (where applicable)
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- CollectRefund
- Email: info@collectrefund.com
- Phone: Available upon request